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Privacy Policy

Privacy Policy

Your Privacy, Our Responsibility

At Susastho Bangladesh Ltd., protecting your personal and medical information is one of our highest priorities. We collect, use, and safeguard your data following strict security standards to ensure a safe digital healthcare experience.

1. Information We Collect

  • Personal Information (Name, DOB, Gender, Blood Group)
  • NID / Passport / Birth Certificate
  • Address, Mobile Number & Email
  • Medical History & Prescriptions
  • Laboratory Reports
  • Payment & Billing Information
  • Technical Information (IP, Browser, Device)

2. How We Use Your Information

  • Online Doctor Appointments
  • Patient Medical Database
  • Medicine Delivery
  • Home Lab Services
  • Home Care & Physiotherapy
  • Hospital Admission Support
  • Health Insurance & Medical Certificates
  • Emergency Ambulance Service

3. Data Security

  • SSL/TLS Encryption
  • Role-Based Access Control (RBAC)
  • Secure Authentication
  • Database Encryption
  • Access Logging & Monitoring
  • Regular Security Updates
  • Backup & Disaster Recovery

4. Information Sharing

  • Registered Doctors
  • Hospitals
  • Diagnostic Laboratories
  • Licensed Pharmacies
  • Insurance Partners
  • Government Authorities (When Required)
  • Payment Gateway Providers

5. Your Rights

  • Access Personal Information
  • Update or Correct Your Data
  • Request Data Deletion
  • Withdraw Consent
  • Download Your Information
  • Request Privacy Support

6. Security Commitment

  • We never sell your personal information.
  • Your medical records remain confidential.
  • Only authorized professionals can access your data.
  • We continuously improve our security systems.

Your Health Information Is Safe With Us

Susastho Bangladesh Ltd. is committed to maintaining the highest standards of privacy, confidentiality, and information security. By using our website or mobile application, you acknowledge and agree to the collection, use, and protection of your information as described in our Privacy Policy.