• info@mysusastho.com
  • +880 1878-251425

About Us

About Susastho

10+

Years Experience

ABOUT SUSASTHO

Improving Healthcare For Every Bangladeshi

Susastho Bangladesh Ltd. is committed to transforming healthcare through digital innovation. Our mission is to provide quality medical services, online consultation, health cards, home laboratory services, ambulance support, pharmacy, and health awareness to every citizen.

Quality Healthcare

Modern & Trusted Healthcare Solutions.

Expert Doctors

Verified Specialists Available Anytime.

Digital Health Card

All Medical History in One Place.

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Frequently Asked Questions

General & Platform Related Questions

What is Susastho Bangladesh Ltd. (SBL)?
Susastho Bangladesh Ltd. (SBL) is a technology-driven digital healthcare platform. We integrate a wide network of telemedicine, laboratory testing, medicine delivery, home care, and health management systems into a single, comprehensive ecosystem to make quality healthcare accessible across Bangladesh.
Is my personal and health data secure with Susastho?
Yes, absolutely. We use advanced secure data encryption and strict Role-Based Access Control (RBAC) within our database infrastructure. Your international-standard patient medical records are kept completely secure, confidential, and accessible only to authorized professionals.
Why should I choose Susastho Bangladesh Ltd.?
Susastho Bangladesh Ltd. combines digital healthcare, telemedicine, home care, diagnostics, pharmacy, and health management into one integrated platform. Our goal is to provide secure, affordable, convenient, and technology-driven healthcare services for every citizen of Bangladesh.
FAQ CATEGORY

Telemedicine & Digital Services Related Questions

How do I book an online doctor appointment?
You can book appointments directly through our responsive web or mobile platform. Once scheduled, you can consult with qualified doctors online via our integrated WebRTC/Zoom video platform and receive an official digital prescription immediately after the consultation.
What is the Susastho Membership Card?
Our membership program offers structured discounts, benefits, and health packages to fit different budget needs.

Membership Tiers
  • Silver Membership Card
  • Gold Membership Card
  • Platinum Membership Card
Can I get medical certificates through the platform?
Yes. SBL provides verified medical certificate issuance, verification, and digital management solutions directly through the platform whenever required.
Telemedicine FAQ
FAQ CATEGORY

Home Care & Lab Services Related Questions

Home Care FAQ
How does the Home Lab Service work?
You can schedule an appointment for diagnostic tests on our platform. A trained professional will visit your home for sample collection. Once processed, your reports will be securely delivered to you online with automated notification alerts.
What kind of home-based rehabilitation and care do you offer?
We deliver professional healthcare directly to your doorstep, which includes:

Our Home Services
  • Home Physiotherapy Service: Custom professional physiotherapy sessions with flexible therapist allocation and feedback tracking.
  • Home Care Service: Flexible booking of trained caregivers to assist patients with daily living and medical recovery at home.
Do you have specialized care programs for specific health needs?
Yes, we offer specialized care cohorts designed for structured management.

Specialized Care Programs
  • Pregnancy Care Service: Comprehensive maternal support, including specialist consultations, curated maternity packages, and educational resources.
  • Diabetes Care Service: Dedicated management solutions featuring regular medical checkups, health guidance, and monitoring tracking.
FAQ CATEGORY

Pharmacy, Insurance & Emergency Supports Related Questions

How do I buy medicines from the Susastho Online Pharmacy?
You can search for necessary medications or simply upload your digital prescription directly to our digital pharmacy interface. From there, you can complete your payment securely online, and the medicine will be delivered straight to your home address.
How do I claim health insurance through your system?
SBL features an integrated health insurance service. The platform manages your policy details, calculates accurate premiums, and allows you to process your health insurance claims fully online.
What should I do in case of a medical emergency?
SBL provides critical emergency networks to ensure fast and reliable emergency support.

Emergency Support Services
  • Emergency Ambulance Service: Real-time ambulance booking with active GPS tracking and emergency response support.
  • Blood Bank Management: A digital blood donor database to facilitate blood request submissions and quick donor notifications.
  • Hospital Admission Support: A digital hub to assist you with quick hospital selection and automated admission request management.
Pharmacy FAQ

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Happy Members

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Doctors

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District Coverage

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Important Links

Useful Links

Contact Information

  • House : 16, Road : 06, Block : B, Avenue : 01, Chandrima Model Town, Muhammadpur, Dhaka 1207
  • info@mysusastho.com
  • +880 1878 251425

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